Return and Refund Policy
If you’re not happy, we’re not happy. This is why we’ve made returns and exchanges quick and easy. We stand by our product and offer a 15-day money-back guarantee. You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
• purchased from our website;
• unused and in the same condition that you received it;
• in the original packaging;
• with the receipt or proof of purchase;
There are some items, however, that are ineligible for return, including:
• Final sale items
• Any damage caused by individual factors, such as:
- Products have been used, damaged, stained, worn, or tainted including smell which would affect the ability to resell;
- Products without all original components.
We reserve the right to refuse any compromised items affected by the individual factors mentioned above.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option.
Change an order
If you need to change your order please contact us as soon as possible via firstname.lastname@example.org
We unfortunately cannot make any changes to your order after it has left our warehouse. We pack and ship orders daily so cannot guarantee your requests can be made.
Instructions on how to return
You have up to 15 calendar days to start your return from the moment you receive the item. To start the return process, please follow the steps below:
- Email us for a return and refund request
- Pack the item(s) in the original packaging and ship them back within 3 business days. Return and refund will not longer be accepted if you miss the return window
- Once your return package has arrived at our warehouse, please allow 3-5 business days for us to process your refund
*Customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service.